Returns & Refunds

Last updated: 27 September 2026

If a fragrance isn’t right for you, you can return it unopened within 30 days of delivery. And if anything arrives damaged, leaking or wrong, we’ll put it right at our cost.

Changed your mind? 30-day returns

• You can return any unopened OLFE perfume within 30 days of delivery, for any reason.
• Unopened means unused, in its original packaging, with any seal intact. Opened or used bottles can’t be returned for a change of mind, because we can’t resell them.
• To start a return, email notes@olfefragrances.com with your order number. We’ll reply with return instructions.
• Return shipping is at your cost. Please use a trackable courier and pack the bottle securely — we can’t refund an item that’s lost or damaged on its way back to us.

Damaged, leaking or wrong item

If your order arrives damaged, leaking, or isn’t what you ordered, tell us within 48 hours of delivery with a photo of the product and packaging. We’ll send a replacement or refund in full, including shipping — you won’t need to pay to send anything back.

Cancelling an order

• Before dispatch: email us and we’ll cancel and refund in full.
• After dispatch: the order can’t be stopped in transit, but once it arrives you can return it unopened under the 30-day policy above.

How refunds are paid

• Refunds go back to your original payment method — card, UPI or net banking — via Razorpay.
• We process the refund within 7 business days of receiving your return (or of confirming a damaged item). Your bank may then take a further 5–7 business days to show it.
• If you received free shipping on an order, it stays free — we won’t deduct it from your refund.

Anything we can’t take back

Opened or used bottles — unless they arrived damaged, leaking or weren’t what you ordered, in which case the section above applies.

Questions

Email notes@olfefragrances.com. For formal complaints, see the Grievance Officer details on our Contact page.